For domestic buyers, orders are shipped through registered domestic courier companies only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company norms. EZIZIO is not liable for any delay in delivery by the courier company authorities and only guarantees to hand over the consignment to the courier company authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). EZIZIO is in no way responsible for any damage to the order while in transit to the buyer. For Payments EZIZIO is proud to use E-Billing Solutions Pvt. Ltd. (EBS); Part of Ingenico Group for fast, easy and efficient secure payments. All major credit cards are accepted.

•   Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

•  How do I track the status of my order(s)?

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

• What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

•  Do I have to pay any shipping or delivery charges?

Shipping/Delivery charges are particular to a product and for many products on Ezizio, delivery charges are free as well.

• What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 10 days period. We will look at it immediately and get back to you.

• Which courier company do you use for delivery?

We have tied up with Delhivery as our courier partner. 

• I want to ship something abroad. Can I do that?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

• Which cities are these products available in?

Ezizio offers delivery all over India. Our aim is to reach and serve maximum customers in every corner of the country.